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Support

SEACAD Technical Support

System Requirements

SOLIDWORKS

Operating Systems2014201520162017
Windows 10, 64-bit No Yes Yes Yes
Windows 8.1, 64-bit Yes Yes Yes Yes
Windows 8.0, 64-bit Yes Yes No No
Windows 7 SP1, 64-bit Yes Yes Yes Yes
Windows 7 SP1, 32-bit Yes No No No
Hardware
RAM8GB or more recommended
Disk Space
Video CardCertified cards and drivers
ProcessorIntel or AMD with SSE2 support. 64-bit operating system required
Install MediaDVD Drive or Broadband Internet Connection
Microsoft Products
Internet ExplorerIE 8, 9, 10, 11IE 9, 10, 11IE 10, 11
Excel and Word2007, 2010, 20132010, 20132010, 2013, 2016 (2016 SP3)
Other
Anti-VirusSupported Anti-Virus Products
NetworkMicrosoft Windows networking. Novell networks and non-Windows network storage devices are not supported
Virtual environmentsSupported virtual environments

eDrawings

Operating Systems2014201520162017
Windows 10, 64-bit No Yes Yes Yes
Windows 8.1, 64-bit Yes Yes Yes Yes
Windows 8.0, 64-bit Yes Yes No No
Windows 7 SP1, 64-bit Yes Yes Yes Yes
Windows 7 SP1, 32-bit Yes No No No
Mac 10.12 No No No Yes
Mac 10.11 No No No Yes
Mac 10.10 No Yes No Yes
Mac 10.9 Yes Yes No No
Mac 10.8 Yes Yes No No
Mac 10.7 Yes No No No
Mac 10.6 Yes No No No

SOLIDWORKS Network License Server

Operating Systems2014201520162017
Windows Server 2016 No No No Yes
Windows Server 2012 R2 Yes Yes Yes Yes
Windows Server 2012 Yes Yes Yes Yes
Windows Server 2008 R2, SP1 Yes Yes Yes Yes
Windows Server 2008 Yes No No No

SolidWorks Electrical Server

Operating Systems2014201520162017
SQL 2016 No No No Yes
SQL 2014 No No Yes Yes
SQL 2012 No No Yes Yes
SQL 2008 R2 Yes Yes No No

Microsoft Products

Microsoft ProductsSOLIDWORKS ProductsStart of LifeEnd Of Life (1)
Windows 10, 64-bitAll ProductsSOLIDWORKS 2015 SP5Active
Windows 8.1, 64-bitAll ProductsSOLIDWORKS 2014 SP1Active
Windows 8.0, 64-bitAll ProductsSOLIDWORKS 2013 SP0SOLIDWORKS 2015 SP5
Windows 7, 64-bitAll ProductsSOLIDWORKS 2010 SP1Active
Windows 7, 32-bitSOLIDWORKS, PDMSOLIDWORKS 2010 SP1SOLIDWORKS 2014 SP5
Windows Vista, 64-bitAll ProductsSOLIDWORKS 2008 SP3.1SOLIDWORKS 2013 SP5
Windows Vista, 32-bitAll ProductsSOLIDWORKS 2008 SP0SOLIDWORKS 2013 SP5
Windows XP, 32-bitAll ProductsSOLIDWORKS 2001Plus SP0SOLIDWORKS 2013 SP5
Windows Server 2012 R2PDM, Network License ServerSOLIDWORKS 2014 SP3Active
Windows Server 2012PDM, Network License ServerSOLIDWORKS 2014 SP0Active
Windows Server 2008 R2, SP1PDM, Network License Server2009Active
Windows Server 2008PDM, Network License Server2008SOLIDWORKS 2014 SP5
IE 11All ProductsSOLIDWORKS 2014 SP3Active
IE 10All ProductsSOLIDWORKS 2013 SP0SOLIDWORKS 2016 SP5
IE 9All ProductsSOLIDWORKS 2011 SP4SOLIDWORKS 2015 SP5
IE 8All ProductsSOLIDWORKS 2009 SP5SOLIDWORKS 2014 SP5
Excel, Word 2016SOLIDWORKS, PDMSOLIDWORKS 2016 SP3Active
Excel, Word 2013SOLIDWORKS, PDMSOLIDWORKS 2013 SP4Active
Excel, Word 2010SOLIDWORKS, PDMSOLIDWORKS 2010 SP5SOLIDWORKS 2018 SP5
Excel, Word 2007SOLIDWORKS, PDMSOLIDWORKS 2008 SP1SOLIDWORKS 2014 SP5

Notes

  1. End Of Life corresponds to the last SOLIDWORKS release where a Microsoft Product is supported. SOLIDWORKS releases after this are not supported and for operating systems, SOLIDWORKS installation is blocked
  2. Windows Server Operating System support applies to Standard and Enterprise Editions only
  3. SOLIDWORKS Product Support Lifecycle defines the End Of Support for SOLIDWORKS versions
  4. Windows Home Editions and Windows To Go are not supported
  5. Microsoft Office ‘Click-To-Run’ feature is not supported
  6. We recommend using the latest Microsoft SP of Windows, Office and Internet Explorer
  7. Apple Macintosh® based machines running Windows using Boot Camp are not supported

Support

Our Engineering team is fully certified to answer your questions ranging from software to hardware.

Technical Support Hotline

Operating hours: 9am to 6pm (Monday to Friday)

Receive instant on-site support by phone and email

Call us at +65 6226 3784 or email support@seacadtech.com

Outside operating hours: Please email support@seacadtech.com

> Submit your support ticket

 

FAQ

1) Can I get support from SEACAD if I bought software from another vendor?

Yes. SEACAD offers technical support for SOLIDWORKS and other software that is within the initial subscription service period.

2) Does SEACAD offer technical support for products renewed support with other vendors?

No.

3) Will I be able to reach SEACAD support outside business hours?

Yes, send your support issue to support@seacadtech.com.

Support Ticket

  • Submit your support ticket and our technical expert will contact you shortly.

     

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