livechat-btn
Support

SEACAD Technical Support

System Requirements

SOLIDWORKS

Operating Systems 2016 2017 2018
Windows 10, 64-bit Yes Yes Yes
Windows 8.1, 64-bit Yes Yes Yes
Windows 7 SP1, 64-bit Yes Yes Yes
Hardware
RAM 8GB or more recommended
Video Card Certified cards and drivers
Processor Intel or AMD with SSE2 support. 64-bit operating system required
Install Media DVD Drive or Broadband Internet Connection
Microsoft Products
Internet Explorer IE 10, 11 IE 11 IE 11
Excel and Word 2010, 2013, 2016 (SW2016 SP3) 2010, 2013, 2016 2010, 2013, 2016
Other
Anti-Virus Supported Anti-Virus Products
Network Microsoft Windows networking. Novell networks and non-Windows network storage devices are not supported
Virtual environments Supported virtual environments

eDrawings

Operating Systems 2016 2017 2018
Windows 10, 64-bit Yes Yes Yes
Windows 8.1, 64-bit Yes Yes Yes
Windows 7 SP1, 64-bit Yes Yes Yes
Mac 10.12 No Yes Yes
Mac 10.11 No Yes Yes
Mac 10.10 No Yes Yes

SOLIDWORKS Network License Server

Operating Systems 2016 2017 2018
Windows Server 2016 No Yes Yes
Windows Server 2012 R2 Yes Yes Yes
Windows Server 2012 Yes Yes Yes
Windows Server 2008 R2, SP1 Yes Yes No

SolidWorks Electrical Server

Operating Systems 2016 2017 2018
No No Yes
SQL 2016 No Yes Yes
SQL 2014 Yes Yes Yes
SQL 2012 Yes Yes Yes

Microsoft Products

Microsoft Products SOLIDWORKS Products Start of Life End Of Life (1)
Windows 10, 64-bit All Products SOLIDWORKS 2015 SP5 Active
Windows 8.1, 64-bit All Products SOLIDWORKS 2014 SP1 SOLIDWORKS 2018 SP5
Windows 8.0, 64-bit All Products SOLIDWORKS 2013 SP0 SOLIDWORKS 2015 SP5
Windows 7, 64-bit All Products SOLIDWORKS 2010 SP1 Active
Windows 7, 32-bit SOLIDWORKS, PDM SOLIDWORKS 2010 SP1 SOLIDWORKS 2014 SP5
Windows Vista, 64-bit All Products SOLIDWORKS 2008 SP3.1 SOLIDWORKS 2013 SP5
Windows Vista, 32-bit All Products SOLIDWORKS 2008 SP0 SOLIDWORKS 2013 SP5
Windows XP, 32-bit All Products SOLIDWORKS 2001Plus SP0 SOLIDWORKS 2013 SP5
Windows Server 2016 PDM, Network License Server SOLIDWORKS 2017 SP2 Active
Windows Server 2012 R2 PDM, Network License Server SOLIDWORKS 2014 SP3 SOLIDWORKS 2019 SP05
Windows Server 2012 PDM, Network License Server SOLIDWORKS 2014 SP0 SOLIDWORKS 2018 SP05
Windows Server 2008 R2, SP1 PDM, Network License Server 2009 SOLIDWORKS 2017 SP05
Windows Server 2008 PDM, Network License Server 2008 SOLIDWORKS 2014 SP5
IE 11 All Products SOLIDWORKS 2014 SP3 Active
IE 10 All Products SOLIDWORKS 2013 SP0 SOLIDWORKS 2016 SP5
IE 9 All Products SOLIDWORKS 2011 SP4 SOLIDWORKS 2015 SP5
IE 8 All Products SOLIDWORKS 2009 SP5 SOLIDWORKS 2014 SP5
Excel, Word 2016 SOLIDWORKS, PDM SOLIDWORKS 2016 SP3 Active
Excel, Word 2013 SOLIDWORKS, PDM SOLIDWORKS 2013 SP4 Active
Excel, Word 2010 SOLIDWORKS, PDM SOLIDWORKS 2010 SP5 SOLIDWORKS 2018 SP5
Excel, Word 2007 SOLIDWORKS, PDM SOLIDWORKS 2008 SP1 SOLIDWORKS 2014 SP5

Notes

  1. End Of Life corresponds to the last SOLIDWORKS release where a Microsoft Product is supported. SOLIDWORKS releases after this are not supported and for operating systems, SOLIDWORKS installation is blocked
  2. Windows Server Operating System support applies to Standard and Enterprise Editions only
  3. SOLIDWORKS Product Support Lifecycle defines the End Of Support for SOLIDWORKS versions
  4. Windows Home Editions and Windows To Go are not supported
  5. Microsoft Office ‘Click-To-Run’ feature is not supported
  6. We recommend using the latest Microsoft SP of Windows, Office and Internet Explorer
  7. Apple Macintosh® based machines running Windows using Boot Camp are not supported

Support

Our Engineering team is fully certified to answer your questions ranging from software to hardware.

Technical Support Hotline

Operating hours: 9am to 6pm (Monday to Friday)

Receive instant on-site support by phone and email

Call us at +65 6226 3784 or email support@seacadtech.com

Outside operating hours: Please email support@seacadtech.com

> Submit your support ticket

 

FAQ

1) Can I get support from SEACAD if I bought software from another vendor?

Yes. SEACAD offers technical support for SOLIDWORKS and other software that is within the initial subscription service period.

2) Does SEACAD offer technical support for products renewed support with other vendors?

No.

3) Will I be able to reach SEACAD support outside business hours?

Yes, send your support issue to support@seacadtech.com.

Support Ticket

  • Submit your support ticket and our technical expert will contact you shortly.

     

Others

Coming Soon!